Privacy Policy
At Zellago.eu, we respect the privacy of our visitors and are committed to protecting the personal data you provide to us. This policy explains how we collect, use, and protect your information when you use our website.
1. Data Controller
The website Zellago.eu is operated by SC Zella International Distribution SRL, the entity responsible for processing personal data.
Registered Office (Mailing Address): Romania, Bucharest, District 4, 97 Cuza Vodă St.
Tax ID (CUI): 44237077
Trade Register No.: J2021008211405
Share Capital: 50,000 RON
E-mail: info@zellago.eu
2. What data we collect
We may collect the following categories of data:
- Full name
- Billing and delivery address
- Phone number
- Email address
- Order details
- IP address and browser information
- Behavioral data on the website (pages visited, products viewed)
We do not collect sensitive personal data without the user’s explicit consent.
3. How we use the data
The data collected is used for:
- Processing and delivering orders
- Communicating with customers about orders
- Issuing invoices and fulfilling tax obligations
- Improving user experience
- Preventing fraud and ensuring website security
- Statistical analysis of website usage
4. Legal basis for processing
The processing of personal data is carried out on the following legal grounds in accordance with Regulation (EU) 2016/679 (GDPR):
- Performance of a contract (order processing)
- Compliance with legal obligations
- Legitimate interest of the controller (security and service improvement)
- User consent for cookies and marketing
5. Data sharing
Data may be transmitted to third parties only to the extent necessary for the provision of services:
- Courier companies for order delivery
- Payment processors
- IT and hosting service providers
- Public authorities when required by law
We do not sell or distribute personal data to third parties for marketing purposes.
6. Data security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or modification.
The website uses secure HTTPS connections and encryption protocols to protect transmitted information.
7. Data retention period
Personal data is retained only as long as necessary for the purposes for which it was collected or to comply with legal obligations.
- Order data is retained in accordance with tax legislation (up to 10 years)
- User account data is retained until a deletion request is made
- Data collected through cookies is retained in accordance with the cookie policy
8. User rights
In accordance with GDPR, you have the following rights:
- Right of access to data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to object
- Right to data portability
To exercise these rights, please contact us at: info@zellago.eu
9. Cookies
The Zellago.eu website uses cookies for the proper functioning of the site, traffic analysis, and improving user experience.
You can control or disable cookies in your browser settings.
10. Supervisory Authority
If you believe that your rights have been violated, you have the right to lodge a complaint with:
Ireland: Data Protection Commission (DPC)
Luxembourg: Commission Nationale pour la Protection des Données (CNPD)
Malta: Office of the Information and Data Protection Commissioner (IDPC)
11. Policy changes
We reserve the right to update this privacy policy. Any changes will be posted on this page.